PRIVACY POLICY

Root Cause Method Wellness ("we," "us," "our") respects your privacy. This policy explains what information we collect through rootcausemethodwellness.com and our services, how we use it, and the choices you have.

 

Information we collect

• Contact details you provide, such as your name, email address, phone number and mailing address (for shipping test kits).

• Health and wellness information you share in our client application, intake forms, consultations and messages, such as symptoms, health history, medications, supplements and goals.

• HTMA lab results from the hair samples you send to our partner laboratory.

• Payment information, which is processed securely by our payment processor. We do not see or store your full card number.

• Website usage data, such as pages visited, device and browser type, collected through cookies and similar tools by our website platform (Wix) and any analytics we use.

 

How we use your information

• To provide our services: processing your HTMA test, preparing your plan, holding consultations and answering your messages.

• To schedule appointments, send reminders and process payments.

• To respond to your questions and client applications.

• To send occasional updates or offers if you opt in. You can unsubscribe anytime.

• To keep our website secure and improve how it works.

 

How we share your information

We do not sell or rent your personal information. We share it only with service providers who help us deliver our services, and only as needed:

• Our HTMA testing laboratory, to analyze your sample.

• Our website, booking and payment providers (such as Wix and its payment processors).

• Video and communication tools used for consultations (such as Zoom, phone, text and email).

• Supplement suppliers, if you order supplements through us.

 

We may also disclose information if required by law, or to protect the rights, safety or property of our clients or our business.

 

Health information and HIPAA

Root Cause Method Wellness is a wellness education and nutritional consulting practice, not a medical provider or health plan, and is not a "covered entity" under HIPAA. Even so, we treat your health information as confidential and share it only as described in this policy or with your permission.

 

How we protect and keep your information

We use reasonable safeguards to protect your information, including password-protected accounts and secure, reputable service providers. No method of transmission or storage is 100% secure. We keep client records for as long as needed to provide services and meet legal and business obligations, and then delete or securely dispose of them.

 

Cookies

Our website uses cookies to function, remember your preferences and understand how visitors use the site. You can accept or decline non-essential cookies through the banner on our site, and you can block cookies in your browser settings.

 

Your choices and rights

You may ask to see, correct or delete the personal information we hold about you, or to stop receiving marketing messages, by emailing rootcausemethodwellness@gmail.com. Depending on where you live, you may have additional rights under your state's privacy laws, and we will honor those requests as required.

 

Children

Our website is not directed to children under 13. We provide services to minors only with the consent and involvement of a parent or legal guardian.

 

Changes to this policy

We may update this policy from time to time. The "Last updated" date shows when it last changed.

 

Contact us

Root Cause Method Wellness · rootcausemethodwellness@gmail.com · 601-527-4728

 

TERMS OF SERVICE

By using this website or booking any service with Root Cause Method Wellness, you agree to these terms.

 

Nature of services

Our services, including HTMA (Hair Tissue Mineral Analysis) testing, consultations, supplement and nutrition recommendations, check-in calls and messaging support, are for educational and wellness purposes only. They are not medical care, and no doctor-patient relationship is created. Please read our Health Disclaimer below.

 

Your responsibilities

• Provide accurate and complete health information.

• Consult your physician before starting supplements or changing your diet, medications or health care, especially if you are pregnant, nursing, taking medication or managing a medical condition.

• Follow test kit instructions. Results depend on a properly collected sample.

• You are responsible for your own health decisions.

 

Payments

Services are paid at the time of booking unless otherwise agreed in writing. Prices may change, but changes will not affect services you have already paid for.

 

Cancellations and rescheduling

Please give at least 24 hours' notice to reschedule or cancel a consultation or call. Appointments missed or cancelled with less than 24 hours' notice may be forfeited. If you are more than 15 minutes late, the appointment may need to be rescheduled.

 

Refunds

• HTMA services: Refundable in full if cancelled before your test kit has shipped. Once a kit has shipped or a sample has been sent to the lab, the service is non-refundable.

• Check-in calls: Refundable if cancelled at least 24 hours in advance.

• Supplements: Opened supplements cannot be returned.

 

Root Cause Year (12-month program)

• Enrollment is by application. We may decline an application if we don't believe the program is the right fit.

• The program is designed for clients who commit to following their plan, sending samples on schedule and attending monthly calls. Results depend on your participation.

• The program includes four (4) HTMA tests, each with a 60-minute results consultation; one 30-minute check-in call per month; and text/email support with replies within 48 hours on business days.

• The program runs for 12 months from the purchase date. Services not used within that period expire and do not carry over or convert to cash.

• Monthly calls do not roll over if missed without 24 hours' notice.

• Messaging support is for questions about your plan. It is not for emergencies or urgent medical concerns. Messages sent on weekends or holidays are answered the next business days.

• Supplements are not included in the program price.

• The program is refundable in full within 14 days of purchase if your first test kit has not shipped. After that, the program is non-refundable.

 

Website content

All content on this website, including text, images and graphics, belongs to Root Cause Method Wellness or is used with permission, and may not be copied or reused without written permission.

 

Results not guaranteed

Every person is different. We do not guarantee any particular result from testing, supplements or recommendations. Any client experiences shared on this site are individual and not typical or guaranteed.

 

Limitation of liability

To the fullest extent allowed by law, Root Cause Method Wellness and its owner are not liable for any direct, indirect, incidental or consequential damages arising from use of this website or our services, or from following any recommendations. Our total liability for any claim will not exceed the amount you paid for the service involved.

 

Governing law

These terms are governed by the laws of the State of Mississippi.

 

Changes

We may update these terms from time to time. The version posted when you book a service applies to that booking.

 

HEALTH DISCLAIMER

The information on this website and the services provided by Root Cause Method Wellness are for educational purposes only and are not intended to diagnose, treat, cure or prevent any disease.

 

Brooke Gonseth is a Mineral-Nutritional Balancing Practitioner (MNBP), not a medical doctor or licensed healthcare provider. Hair Tissue Mineral Analysis is a screening tool used to guide nutritional recommendations. It is not a diagnostic medical test.

 

Statements about supplements have not been evaluated by the Food and Drug Administration. Our recommendations are not a substitute for advice, diagnosis or treatment from your physician or other qualified healthcare provider. Never disregard medical advice or delay seeking it because of something you read on this website or heard in a consultation. Do not stop or change any medication without talking to your doctor.

 

If you think you may have a medical emergency, call 911 or go to the nearest emergency room. Our messaging support is not monitored for emergencies.

 

ACCESSIBILITY STATEMENT

Root Cause Method Wellness wants everyone, including people with disabilities, to be able to use our website and services.

 

What we do

• We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

• Images include descriptive alt text for screen readers.

• Pages use clear headings, readable text sizes and strong color contrast.

• The site can be navigated by keyboard and works on phones and tablets.

• Consultations are available by phone or Zoom. Let us know if you need captions, extra time or another accommodation.

 

Known limitations

Some third-party tools on our site, such as booking, payment and embedded forms, are provided by other companies and may not be fully accessible. We are working to improve where we can.

 

Need help or found a problem?

If you have trouble using any part of this website, email rootcausemethodwellness@gmail.com or call 601-527-4728. Tell us the page and the problem, and we'll help you book or get the information another way. We aim to respond within 2 business days.